Project Success For Hewitt&Carr Services at Birchfield House

Date: January 9, 2023

The Big Picture

Birchfield House, is the first NHS 111 Advice centre in the West Midlands for DHU Healthcare CIC. This site, which opened on 31st October 2022 marks the start of an exciting development for DHU Healthcare as it expands into a new geographical area.

Whilst this base is a temporary one, it is where DHU will provide an NHS 111 support service throughout the winter period.


The Challenge

Built in 1994, Birchfield house had stood empty for over 3 years when the potential of the building was realised by DHU.  

Working for the client we were required to get the 16,000 sqft building in a condition that could house 200 call handlers within an 8 week time period.

The building had many initial issues throughout the project from heating/ventilation issues to water ingress which needed to be dealt with in a creative and cost-effective way.


Our Solution

Project managing various trades from M&E contractors, electricians, locksmiths, security companies, IT, utilities, plumbers, civil engineers, and much more was required on a daily basis to pull this scheme together and get it operational in time for the planned ‘go live’ date.

From the beginning, we realised the importance of providing swift, accurate, and articulate communication to all of the stakeholders, so we were involved in regular project board meetings to ensure that we were on programme from beginning to end.


The Result

The building went live on the 31st October and has so far taken over 10,000 contingency 111 calls which in turn has assisted many of our NHS111 partners ensuring that patients receive the care that they deserve. 


Project Managed by Kate Hewitt. Please see testimonial below.

To Whom It May Concern

I am happy to provide a reference for Kate Hewitt with who I had the pleasure to work with whilst successfully delivering a fit our project for DHU in Oldbury.

I was the project manager for the fit-out contractor at Birchfield House and Kate was the project manager overseeing the works on behalf of our client DHU.

Since day one, Kate came across as a diligent, collaborative, and decisive professional which was a real benefit to the project team and aided the on time and on budget delivery of the project to the client’s satisfaction. Also, Kate was always practical with any design decisions and most helpful in dealings with her stakeholders.

I am looking forward to working with Kate in the future and can highly recommend her services to other parties.

Yours faithfully,

Ivan Yovchev

Project Manager (Overbury Plc)

M: 07855 971846

If you'd like to see how we can help your project to be successful, get in touch here HCS Project Management

Call 01538 711777


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